{"id":1495,"date":"2025-05-07T05:08:06","date_gmt":"2025-05-07T05:08:06","guid":{"rendered":"http:\/\/crdoceania.com.au\/webasto\/?page_id=1495"},"modified":"2025-05-12T23:24:11","modified_gmt":"2025-05-12T23:24:11","slug":"disputes","status":"publish","type":"page","link":"https:\/\/crdoceania.com.au\/webastomarine\/disputes\/","title":{"rendered":"Disputes"},"content":{"rendered":"

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Learn how to effectively dispute a transaction and protect your financial interests with our step-by-step guide.<\/p>\n

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global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”Identify the Transaction” _builder_version=”4.25.2″ _module_preset=”8c21dae4-c59d-4c2b-958c-0e045c7f06d6″ title_level=”h4″ title_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” title_text_color=”#0e0c19″ title_font_size=”24px” title_line_height=”1.4em” custom_margin=”||10px||false|false” title_font_size_tablet=”18px” title_font_size_phone=”15px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_text quote_border_color=”#83c5be” _builder_version=”4.25.1″ _module_preset=”2c55a9c4-feed-423b-9edb-ae0b5b365cac” text_font=”IBM Plex Sans|IBM Plex Sans_weight|||||||” text_text_color=”#3c3a47″ text_font_size=”16px” text_line_height=”1.75em” link_font=”|IBM Plex Sans_weight|||||||” link_text_color=”#006d77″ quote_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” quote_text_color=”#0e0c19″ header_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_text_color=”#0e0c19″ header_font_size=”72px” header_line_height=”1.15em” header_2_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_2_text_color=”#0e0c19″ header_2_font_size=”50px” header_2_line_height=”1.2em” header_3_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_3_text_color=”#0e0c19″ header_3_font_size=”32px” header_3_line_height=”1.3em” header_4_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_4_text_color=”#0e0c19″ header_4_font_size=”24px” header_4_line_height=”1.4em” header_5_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_5_text_color=”#0e0c19″ header_5_font_size=”18px” header_5_line_height=”1.4em” header_6_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_6_text_color=”#0e0c19″ header_6_line_height=”1.5em” custom_margin=”||||false|false” text_font_size_tablet=”15px” text_font_size_phone=”14px” 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Review your account statements to pinpoint the transaction you wish to dispute. Take note of the date, amount, and merchant details.<\/p>\n

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Collect all relevant documents, such as receipts and correspondence, to support your claim and provide evidence of the transaction.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.24.2″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ border_color_all=”#83c5be” border_width_top=”2px” global_colors_info=”{%22#83c5be%22:%91%22border_color_all%22%93}”][et_pb_icon font_icon=”||fa||900″ icon_color=”#FFFFFF” icon_width=”16px” align=”left” _builder_version=”4.24.3″ _module_preset=”cfd71ba2-5416-411d-a5b2-b2ea5be81af8″ background_color=”#83c5be” background_mask_style=”diagonal-pills” custom_margin=”-24px||||false|false” custom_padding=”16px|16px|16px|16px|true|true” border_radii=”on|100px|100px|100px|100px” global_colors_info=”{%22#83c5be%22:%91%22background_color%22%93}”][\/et_pb_icon][et_pb_heading title=”Step 3″ module_class=”ai_ignore_all” _builder_version=”4.24.2″ _module_preset=”f0c675ea-2574-4d0e-b725-30f8550a8550″ title_level=”h4″ title_font=”IBM Plex Sans|IBM Plex Sans Condensed_weight||on|||||” title_text_color=”#0e0c19″ title_font_size=”14px” title_letter_spacing=”1px” title_line_height=”1.4em” custom_margin=”||10px||false|false” title_font_size_tablet=”13px” title_font_size_phone=”13px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”Contact Us” _builder_version=”4.27.4″ _module_preset=”8c21dae4-c59d-4c2b-958c-0e045c7f06d6″ title_level=”h4″ title_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” title_text_color=”#0e0c19″ title_font_size=”24px” title_line_height=”1.4em” custom_margin=”||10px||false|false” title_font_size_tablet=”18px” title_font_size_phone=”15px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_text quote_border_color=”#83c5be” _builder_version=”4.27.4″ _module_preset=”2c55a9c4-feed-423b-9edb-ae0b5b365cac” text_font=”IBM Plex Sans|IBM Plex Sans_weight|||||||” text_text_color=”#3c3a47″ text_font_size=”16px” text_line_height=”1.75em” link_font=”|IBM Plex Sans_weight|||||||” link_text_color=”#006d77″ quote_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” quote_text_color=”#0e0c19″ header_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_text_color=”#0e0c19″ header_font_size=”72px” header_line_height=”1.15em” header_2_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_2_text_color=”#0e0c19″ header_2_font_size=”50px” header_2_line_height=”1.2em” header_3_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_3_text_color=”#0e0c19″ header_3_font_size=”32px” header_3_line_height=”1.3em” header_4_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_4_text_color=”#0e0c19″ header_4_font_size=”24px” header_4_line_height=”1.4em” header_5_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_5_text_color=”#0e0c19″ header_5_font_size=”18px” header_5_line_height=”1.4em” header_6_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_6_text_color=”#0e0c19″ header_6_line_height=”1.5em” custom_margin=”||||false|false” text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”28px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|phone” header_3_font_size_tablet=”22px” header_3_font_size_phone=”17px” header_3_font_size_last_edited=”on|phone” header_4_font_size_tablet=”18px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|tablet” header_5_font_size_tablet=”15px” header_5_font_size_phone=”14px” header_5_font_size_last_edited=”on|desktop” header_6_font_size_tablet=”13px” header_6_font_size_phone=”13px” header_6_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”]<\/p>\n

Contact our support team to try to resolve the issue. This is usually the fastest way to resolve a transaction dispute.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||fa||900″ icon_color=”#FFFFFF” icon_width=”16px” align=”left” _builder_version=”4.24.3″ _module_preset=”cfd71ba2-5416-411d-a5b2-b2ea5be81af8″ background_color=”#83c5be” background_mask_style=”diagonal-pills” custom_margin=”-24px||||false|false” custom_padding=”16px|16px|16px|16px|true|true” border_radii=”on|100px|100px|100px|100px” global_colors_info=”{%22#83c5be%22:%91%22background_color%22%93}”][\/et_pb_icon][et_pb_heading title=”Step 4″ module_class=”ai_ignore_all” _builder_version=”4.27.4″ _module_preset=”f0c675ea-2574-4d0e-b725-30f8550a8550″ title_level=”h4″ title_font=”IBM Plex Sans|IBM Plex Sans Condensed_weight||on|||||” title_text_color=”#0e0c19″ title_font_size=”14px” title_letter_spacing=”1px” title_line_height=”1.4em” custom_margin=”||10px||false|false” title_font_size_tablet=”13px” title_font_size_phone=”13px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”Contact Your Financial Institution” _builder_version=”4.25.1″ _module_preset=”8c21dae4-c59d-4c2b-958c-0e045c7f06d6″ title_level=”h4″ title_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” title_text_color=”#0e0c19″ title_font_size=”24px” title_line_height=”1.4em” custom_margin=”||10px||false|false” title_font_size_tablet=”18px” title_font_size_phone=”15px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_text quote_border_color=”#83c5be” _builder_version=”4.27.4″ _module_preset=”2c55a9c4-feed-423b-9edb-ae0b5b365cac” text_font=”IBM Plex Sans|IBM Plex Sans_weight|||||||” text_text_color=”#3c3a47″ text_font_size=”16px” text_line_height=”1.75em” link_font=”|IBM Plex Sans_weight|||||||” link_text_color=”#006d77″ quote_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” quote_text_color=”#0e0c19″ header_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_text_color=”#0e0c19″ header_font_size=”72px” header_line_height=”1.15em” header_2_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_2_text_color=”#0e0c19″ header_2_font_size=”50px” header_2_line_height=”1.2em” header_3_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_3_text_color=”#0e0c19″ header_3_font_size=”32px” header_3_line_height=”1.3em” header_4_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_4_text_color=”#0e0c19″ header_4_font_size=”24px” header_4_line_height=”1.4em” header_5_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_5_text_color=”#0e0c19″ header_5_font_size=”18px” header_5_line_height=”1.4em” header_6_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_6_text_color=”#0e0c19″ header_6_line_height=”1.5em” custom_margin=”||||false|false” text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”28px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|phone” header_3_font_size_tablet=”22px” header_3_font_size_phone=”17px” header_3_font_size_last_edited=”on|phone” header_4_font_size_tablet=”18px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|tablet” header_5_font_size_tablet=”15px” header_5_font_size_phone=”14px” header_5_font_size_last_edited=”on|desktop” header_6_font_size_tablet=”13px” header_6_font_size_phone=”13px” header_6_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”]<\/p>\n

Reach out to us to initiate the dispute process. Provide us with the transaction details and your supporting documents. Complete the Contact Form below, or email us or call us.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.18.0″ _module_preset=”5138c454-be54-4233-bd3b-f8e6a8747976″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ global_colors_info=”{}”][et_pb_heading title=”Common Questions About Transaction Disputes” _builder_version=”4.24.3″ _module_preset=”c33f07d9-41e0-421a-8799-5799df695cce” title_level=”h2″ title_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” title_text_color=”#0e0c19″ title_font_size=”50px” title_line_height=”1.2em” custom_margin=”||10px||false|false” title_font_size_tablet=”28px” title_font_size_phone=”20px” title_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][\/et_pb_heading][et_pb_text quote_border_color=”#83c5be” _builder_version=”4.24.3″ _module_preset=”2c55a9c4-feed-423b-9edb-ae0b5b365cac” text_font=”IBM Plex Sans|IBM Plex Sans_weight|||||||” text_text_color=”#3c3a47″ text_font_size=”16px” text_line_height=”1.75em” link_font=”|IBM Plex Sans_weight|||||||” link_text_color=”#006d77″ quote_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” quote_text_color=”#0e0c19″ header_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_text_color=”#0e0c19″ header_font_size=”72px” header_line_height=”1.15em” header_2_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_2_text_color=”#0e0c19″ header_2_font_size=”50px” header_2_line_height=”1.2em” header_3_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_3_text_color=”#0e0c19″ header_3_font_size=”32px” header_3_line_height=”1.3em” header_4_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_4_text_color=”#0e0c19″ header_4_font_size=”24px” header_4_line_height=”1.4em” header_5_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_5_text_color=”#0e0c19″ header_5_font_size=”18px” header_5_line_height=”1.4em” header_6_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_6_text_color=”#0e0c19″ header_6_line_height=”1.5em” custom_margin=”||||false|false” text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”28px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|phone” header_3_font_size_tablet=”22px” header_3_font_size_phone=”17px” header_3_font_size_last_edited=”on|phone” header_4_font_size_tablet=”18px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|tablet” header_5_font_size_tablet=”15px” header_5_font_size_phone=”14px” header_5_font_size_last_edited=”on|desktop” header_6_font_size_tablet=”13px” header_6_font_size_phone=”13px” header_6_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”]<\/p>\n

Find answers to the most frequently asked questions about disputing transactions and safeguarding your finances.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.6″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#006d77″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”||fa||900″ icon_color=”#006d77″ use_icon_font_size=”on” _builder_version=”4.27.4″ _module_preset=”73efbc9d-37bf-4f75-b3d8-498640ef079f” toggle_text_color=”#0e0c19″ toggle_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” toggle_font_size=”18px” toggle_line_height=”1.3em” body_font=”IBM Plex Sans|IBM Plex Sans_weight|||||||” body_text_color=”#3c3a47″ body_font_size=”16px” body_line_height=”1.75em” toggle_font_size_tablet=”15px” toggle_font_size_phone=”14px” toggle_font_size_last_edited=”on|phone” body_font_size_tablet=”15px” body_font_size_phone=”14px” body_font_size_last_edited=”on|desktop” border_radii=”on|6px|6px|6px|6px” border_width_all=”2px” border_color_all=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{%22gcid-36fd78a7-34bc-404d-873c-dafa34efaae5%22:%91%22quote_icon_color%22,%22icon_color%22,%22open_toggle_text_color%22%93,%22gcid-f2943306-fa6c-45f0-b632-5fc00151366a%22:%91%22icon_color%22,%22open_toggle_text_color%22%93,%22gcid-3e0ae39b-d026-4173-b444-0c785917aeff%22:%91%22body_text_color%22%93,%22gcid-828accbb-1ed2-407d-95be-20ab4e191566%22:%91%22border_color_all%22%93}”][et_pb_accordion_item title=”What is a transaction dispute?” open=”on” _builder_version=”4.27.4″ _module_preset=”550abe5c-b505-4d6b-adc7-570bd7cc1217″ global_colors_info=”{}”]<\/p>\n

A transaction dispute occurs when a customer challenges a charge on their account, often due to unauthorized charges or billing errors. It may also be because a bank transfer hasnt been received.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How long do I have to dispute a transaction?” _builder_version=”4.27.4″ _module_preset=”550abe5c-b505-4d6b-adc7-570bd7cc1217″ global_colors_info=”{}” open=”off”]<\/p>\n

Contact us as soon as possible to let us know there is an issue. We will contact you at the first opportunity that we are at our desk, so business days.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What happens after I file a dispute?” _builder_version=”4.27.4″ _module_preset=”550abe5c-b505-4d6b-adc7-570bd7cc1217″ global_colors_info=”{}” open=”off”]<\/p>\n

Once a dispute is filed, we willinvestigates the claim and advise you as the process goes along.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I dispute a transaction if I changed my mind?” _builder_version=”4.27.4″ _module_preset=”550abe5c-b505-4d6b-adc7-570bd7cc1217″ global_colors_info=”{}” open=”off”]<\/p>\n

Disputes are typically for unauthorized or incorrect charges. If you simply changed your mind, it’s best to contact the us directly for a resolution.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-32px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Here’s what to do to dispute a transaction” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-41px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Dispute a transaction? <\/strong><\/p>\n

Want to dispute a transaction on your Keogh\u2019s account? Here’s how.<\/p>\n

We\u2019re here to help<\/strong><\/p>\n

If you see a transaction on your account that doesn\u2019t look right, the fastest and easiest way to resolve it is to contact us.\u00a0<\/p>\n

How you raise a dispute depends on the type of transaction you\u2019re querying.<\/p>\n

There are common reasons you might need to dispute a transaction. For card transaction disputes, you might have not received goods or services, your card might have been charged twice for the same item, or you\u2019ve been charged the wrong amount. For transfer disputes, you might have transferred money to the wrong account and can\u2019t transfer it back.<\/p>\n

Whatever\u2019s wrong, we\u2019re here to help. When you raise a dispute, we\u2019ll start an investigation into that transaction to find out what\u2019s happened.<\/p>\n

How to dispute a card transaction<\/strong><\/p>\n

A card transaction is when you make a payment using your card details online, in-store at an EFTPOS machine, or with your digital wallet.\u00a0<\/p>\n

Before you dispute a card transaction<\/strong><\/p>\n

If you notice a card transaction that\u2019s unfamiliar or incorrect, take these steps first:<\/p>\n