Privacy Policy Overview
Your Privacy Matters to Us
Explore how WEBASTO by Keogh’s safeguards your personal information and ensures transparency in data handling.
Understanding Our Privacy Policy
At WEBASTO by Keogh’s, we are committed to protecting your privacy and ensuring the security of your personal information. Our privacy policy outlines the types of data we collect, how we use it, and the measures we take to keep it safe. By understanding our practices, you can feel confident in the way we handle your information.
The privacy policy is crucial as it informs you of your rights regarding your personal data and our obligations as a company. It details the steps we take to comply with data protection laws and how we address your concerns. This transparency builds trust and ensures a secure experience while engaging with our services.
Privacy Policy
Respecting your privacy
We respect your personal information, and this Privacy Policy explains how we handle it. The policy covers CRD Group ABN 59 128 957 344 and all its related companies (the ‘Group’).
Personal information types
The types of information that we collect and hold about you could include ID information, payment information and address information we think is necessary.
Collection
Unless it’s unreasonable or impracticable, we’ll try to collect personal information directly from you. For this reason, it’s important you keep your contact details up-to-date.
There are many ways we obtain information from you, including when you fill out a form with us, when you call us, when you use our websites or drop into one of our branches. Sometimes we collect information about you from other sources.
If you don’t provide your personal information to us, we may not be able to provide you with a requested product or service or perform other functions.
Data Security
The security of your personal information is important to us, and we take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure.
We store information in different ways, including in paper and electronic form. We can store personal information physically or electronically with third party data storage providers.
Use and disclosure
Collecting your personal information allows us to provide you the range of products and services you’ve asked for. This means we can use your information to:
- provide you with information about products and services
- process your application and provide you with products and services
- administer products and services which includes answering your requests and complaints, varying products and services, taking any required legal action in relation to our accounts and managing our relevant product portfolios
- let you know about products and services from across the Group or let you know about competitions, promotions and other opportunities in which you may be interested.
You can let us know at any time if you no longer wish to receive direct marketing offers from the Group. We’ll process your request as soon as practicable.
To make sure we can meet your specific needs and for the purposes described, we sometimes need to share your personal information with others (including those in the CRD Group). CRD Group seeks reasonable protective measures so its service providers take appropriate steps to protect that information and restrict the ways in which they can use that information.
Access and correction
You can ask us for the personal information that we hold. In some cases, we may be able to deal with your request over the phone or in our showroom.
We’ll give you access to your information in the form you want it where it’s reasonable and practical, but some exceptions may apply.
You should also contact us if you think there’s something wrong with the information, we hold about you. We’ll try to correct it. If you are worried that we have given incorrect information to others, you can also ask us to tell them about the correction.
You also have additional rights if your access or correction request relates to credit information.
Contact us
If you have a query or complaint about how we handle your personal information, we want to hear from you. You can contact us by:
- submitting an enquiry via email to webasto@keoghs.au
- calling our contact centre on (07) 5529 2544 Monday to Friday 7:00am to 4:30pm
- speaking to us in person at our showroom.
If you still feel your issue hasn’t been satisfactorily resolved, then you can raise your concern with the Office of Fair Trading in your state.